Delivery & Returns
Free Standard Postage to AUS & NZ for orders over $100*
All orders will be dispatched the next business day. Please refer to www.auspost.com.au for an up to date transit guide.
If you would like to return or exchange for any reason please email: email@example.com with your order number in the subject.
Terms of returns
You may return your frankiejaybrushes.com order for a refund or credit voucher within 14 days of purchase, for any reason. For returns of sale items, we do not offer refunds unless deemed faulty.
You are welcome to return sale items for a credit voucher, unless the item is marked as final sale. Returned items must be unused and unwashed with all original pieces. Unfortunately we are unable to process exchanges through our online store.
All items are quality controlled and checked for any faults before they are dispatched to customers. Returns that are damaged, show signs of wear or do not have their original tags attached may not be accepted and may be sent back to the customer.
How to return
You may submit your return by emailing firstname.lastname@example.org with your order number and return in the subject. Someone will be in contact with you and process the return. Please allow up to 5 business days for your return to be processed once your return has been received. Once your return has been approved you will receive a confirmation email. If your return does not meet our return policy requirements you will be contacted by our customer care team.
We offer free returns on all orders within Australia and New Zealand. After submitting your return, you will be given the return address to send this back to us. Faulty items We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect please submit your return via admin @frankiejaybrushes.com and provide us with a brief description and upload a photo or two showing the defect/fault. Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Incorrect items If you have received an item different to the one you ordered, please immediately contact us at email@example.com
Refunds will be credited to the credit card or paypal account used to make the original order. Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between card issuers and unfortunately we are unable to influence this. Sale items may be returned for a credit voucher only, unless marked as final sale.
Final sale applies to items that have been marked down to clear. Items that are marked with final sale are not eligible for return, unless in the event of them being faulty. We recommend choosing carefully to avoid disappointment and suggest contacting firstname.lastname@example.org for assistance, prior to purchasing.
A notice will appear in your cart for items that have been marked as final sale, and by purchasing a final sale item you agree that the item cannot be returned. If final sale items have been returned to us without authorisation, items will be returned to sender.
Afterpay purchases made online are eligible for a credit note exchange only. Any remaining payments will continue to be deducted from your specified payment method by afterpay, and you will receive a credit note for the full purchase amount at the time of the return. Afterpay purchases returned for a refund online will be refunded back through afterpay. In cases where only part of an order is returned for a refund, afterpay will automatically update your payment plan. If your return is only eligible for a credit voucher, you will be issued this when your return is completed and continue to make any remaining payments through afterpay.